Below is our detailed Return and Refund Policy, which applies to all purchases made through our website www.eternixlabs.com . By placing an order with us, you agree to the terms outlined in this policy.

1. No Returns or Refunds

At eternixlabs.com, we have a strict no-return and no-refund policy due to the sensitive and specialized nature of our products. All sales are final once the order has been processed and shipped. This policy is in place to ensure the integrity, quality, and safety of our products, as well as compliance with legal and regulatory standards.

2. Reasons for Our No-Return Policy

The following reasons explain why we do not accept returns or issue refunds:

• Product Integrity : Our peptides and research chemicals are highly sensitive and must be handled under specific conditions. Once a product leaves our facility, we cannot guarantee that it has been stored or transported properly, making it unsuitable for resale.

3. Exceptions (If Applicable)

While our policy is firm, we may consider exceptions in rare cases, such as:

• Shipping Errors : If we mistakenly send the wrong product or an incomplete order, please contact us within 48 hours of receiving your shipment. We will work with you to resolve the issue promptly.
• Damaged Shipments : If your order arrives damaged, please notify us immediately at orders@eternixlabs.com within 48 hours of delivery. Provide photos of the damaged package and contents so we can assess the situation and offer a resolution.

4. Non-Acceptance of Returns

We do not accept returns for any of the following reasons:

• Change of Mind : Orders cannot be returned or canceled once they have been processed.
• Unauthorized Use : Products purchased for ineligible purposes.
• Opened or Tampered Products : Any product that has been opened, tampered with, or altered in any way is not eligible for return.

5. Customer Responsibility

By purchasing from eternixlabs.com & Eternixlabs LLC, you assume full responsibility for:

• Ensuring the products meet your research needs before placing an order.
• Verifying that you are authorized to purchase and handle the products in accordance with applicable laws and regulations.
• Properly storing and handling the products upon receipt.

6. Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, cancellations are not possible. To request a cancellation, please contact us immediately at orders@eternixlabs.com

7. Contact Us

For questions or concerns regarding this Return and Refund Policy, please reach out to us:

• Email: orders@eternixlabs.com

Key Disclaimers

1. Research Use Only
   All products sold on this Website are strictly for laboratory research purposes and are not intended for human or animal consumption under any circumstances.

2. FDA Compliance
   The statements made on this Website have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease.

3. Liability Waiver
   By using our Services, you agree to hold eternixlabs.com & Eternixlabs LLC harmless from any claims arising from misuse, negligence, or mishandling of our products.

4. Legal Compliance
   It is your responsibility to ensure compliance with all applicable laws, including FDA, DEA, and TSCA regulations.

Final Note

We understand that a no-return and no-refund policy may seem restrictive, but it is essential to maintain the highest standards of quality, safety, and compliance. Thank you for your understanding and cooperation.